Freeman Engineering PLLC, operating as Nupona Stormwater ("Nupona," "we," "us," or "our"), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through nupona-stormwater-services.com (the "Website"), including information collected through our SMS communications program. By using our Website, submitting a contact form, or engaging with our communications, you agree to the practices described here.

1. Information We Collect

a. Personal Information

Information you voluntarily provide to us, such as:

• Name
• Email address
• Phone number (including mobile number for SMS communications)
• Company or organization name
• Project address or site location
• Any other information you submit through contact forms, quote requests, or service inquiries

b. SMS and Mobile Information

When you opt in to receive SMS messages from Nupona Stormwater, we collect: your mobile phone number, SMS opt-in date, time, and method, and message interaction data (e.g., delivery status, opt-out requests).

Consumer mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.

c. Non-Personal Information

Information collected automatically when you use the Website, including IP address, browser type, device information, pages visited, referring URLs, and date and time of visits.

2. How We Use Your Information

We may use collected information to:

• Provide and maintain our services
• Respond to inquiries and service requests
• Prepare proposals and schedule inspections or consultations
• Improve website functionality and user experience
• Send SMS notifications, project updates, and service-related communications to opted-in users
• Analyze website usage and performance
• Comply with legal obligations

4. Mobile Information Sharing and Non-Disclosure

We take the privacy of your mobile information seriously. The following applies specifically to mobile phone numbers and SMS-related data collected through our program:

• We do not sell your mobile phone number or SMS consent data to third parties.
• We do not share your mobile phone number with third parties for their own marketing or promotional purposes.
• Mobile information, including your phone number and opt-in records, will not be shared with affiliates, partners, or any other organizations for independent marketing use.
• We may share your mobile information only with service providers who assist us in operating our SMS program (such as SMS platform providers), solely for that purpose and subject to confidentiality obligations.
• We may disclose mobile information if required to do so by law or in response to valid legal process.

This policy is consistent with CTIA messaging guidelines and applicable carrier requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze traffic and usage patterns, and support marketing efforts. You can modify your browser settings to refuse cookies, though this may affect site functionality. We do not use cookies to serve third-party advertising or track you across unrelated sites.

6. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who assist in operating the Website, SMS program, or conducting our business
• Analytics partners (excluding mobile number and SMS opt-in data)
• Legal authorities if required by law or to protect our rights

All third parties are required to safeguard your information and are prohibited from using it for purposes beyond those for which it was shared.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including mobile data and SMS records. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your data
• Requesting corrections or deletion
• Opting out of marketing communications
• Opting out of SMS communications by replying STOP or contacting us directly

To exercise any of these rights, contact us using the information below. We will respond to all legitimate requests within a reasonable timeframe.

10. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information, including mobile numbers, from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it.

11. Contact Information

If you have questions about this Privacy Policy, our data practices, or our SMS communications program, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law, including changes to our SMS program. Any updates will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.